Delete your account

Applies to: MenuSnapp (iOS and Android) · Last updated: August 22, 2026

You can delete your MenuSnapp account and the personal data associated with it at any time. There are two ways to do it: from inside the app, or by sending us a request. Both delete the same data. If you would rather keep your account and delete only part of your data, see Deleting some data without deleting your account below.

Option 1 — Delete it in the app (immediate)

1. Open MenuSnapp and go to Settings.
2. Tap Delete account.
3. Confirm. Your account and the data listed below are deleted right away, and you are signed out.

This requires being signed in, because the deletion is verified against your account.

Option 2 — Request deletion by email

If you can no longer sign in or no longer have the app installed, email us and we will delete the account for you:

[email protected]

Please send the request from the email address you signed in with, or tell us which sign-in method (Apple or Google) and email address the account uses, so we can identify it. We confirm the request and complete the deletion within 30 days.

What is deleted

• Your account — the sign-in identity held by our authentication provider, including the email address and name we received from Sign in with Apple or Google.
• Your profile, including your credit balance.
• Your purchase and entitlement records — which menus you unlocked and the transaction metadata we hold for them.
• Your scan history stored with your account. History kept on your device can be deleted in the app at any time (see below), and is removed when you delete the app.

What is kept

• Cached menu and dish content — translated menus and the generated dish text and images. This is a shared cache used by everyone who scans the same menu, so it is retained, but the link to you is severed: the records are anonymized, with the reference to your account removed permanently.
• Store-side purchase records held by Apple or Google, which we do not control and cannot delete.
• Records we are required to keep by law, such as tax and accounting records for purchases, for the retention period the law sets.
• Crash and error reports, which carry no name or email address and are deleted by our diagnostics provider after a limited retention period.

You do not need an account to scan menus, so you can keep using the app after deleting your account — it simply starts fresh.

Deleting some data without deleting your account

You do not have to delete the whole account to remove data associated with it.

Delete scanned menus in the app

Your scan history is kept on your device, and you can clear it yourself at any time — no request needed, and your account stays as it is:

1. Open MenuSnapp and go to History.
2. Press and hold a scanned menu to delete that one, or tap the trash icon next to the History title to delete them all.
3. Confirm. The menus are removed from the device right away.

Deleting the app removes the same history. Either way it is permanent and cannot be undone. Your credits and any subscription are untouched, and deleting a menu from your history neither spends nor refunds a credit.

Request other data be deleted

For data held with your account, email [email protected], say which data you want removed, and send it from the address you signed in with (or tell us the sign-in method and address) so we can identify the account. We confirm and complete the request within 30 days, and your account, credits and any subscription stay as they are.

What cannot be deleted on its own

• Menu photos — the photos you take are used to run the scan and are not kept as part of your account, so there is nothing separate to delete.
• Purchase and entitlement records — these cannot be removed on their own while the account exists: they are what keeps your credits, unlocked menus and subscription working, and some purchase records must be kept for tax and accounting. Deleting the account removes them, subject to those legal retention periods.

You can also stop the app from collecting new data without deleting anything: location is optional and can be turned off in your device settings (restaurant detection stops, everything else keeps working).

Questions

For anything about deletion or your other privacy rights, contact [email protected]. See also our Privacy Policy.